Shipping policy
Thank you for shopping with us. This Shipping Policy explains how we process, ship, and deliver orders.
1. Order Processing Time
All orders are processed within [1–3 business days] after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
If we experience a high volume of orders, processing may be delayed. Customers will be notified of any significant delays.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
- Local Delivery: [7–21 business days]
- Nationwide Delivery: [21–60 business days]
Delivery delays can occasionally occur due to factors beyond our control (weather, courier delays, etc.).
3. Shipment Confirmation & Tracking
You will receive a confirmation message once your order has been shipped. If tracking is available, a tracking number will be provided within [24 hours] of dispatch.
4. Delivery Policy
Please ensure your delivery address and phone number are correct before placing your order. We are not responsible for orders delivered to incorrectly provided addresses.
If a delivery attempt fails due to customer unavailability, additional delivery fees may apply for redelivery.
5. Shipping Coverage
We currently ship to:
- Nigeria, UK, Canada and United states
Orders outside our delivery zones may be canceled and refunded.
6. Damaged, Lost, or Delayed Orders
If your order arrives damaged or has not arrived within the expected timeframe, contact us within [48 hours] of delivery or expected delivery date.
Please include:
- Order number
- Full name
- Photos (if item is damaged)
7. Incorrect Items
If you receive the wrong item, notify us within [24 hours] of delivery. We will arrange a replacement or refund where applicable.
8. Contact Us
For shipping questions or support:
Email: [zumistoress@gmail.com]
Note: By placing an order with us, you agree to this Shipping Policy.